We want to thank you for your kind words about our care and support for your brother. We were pleased with our service for your brother which involved a combination of live-in care and short-duration care visits - when two carers were required for your brother's safety - and in particular how we responded to your brother's deteriorating condition/increase in his care needs. When you moved out of London and the family decided to transfer your brother to a care home near to your new home, we were delighted to be able to help your brother settle in, with support from your brother's live-in carer.