As a team, we are very sorry to hear of your experience. Even more sad to hear of it on this platform. Several senior members of the team have seen you on a weekly basis and have enquired about your experience and you have given them positive feedback week in, and week out. No family members or yourself have expressed any concerns to management which have led to us not having the opportunity to address any issues. Our care records are electronic and staff complete these on phones hence the writing of staff on phones. When staff have been delayed due to roadworks a member of staff has called you and informed you ahead of time. When staff have attended to your calls you have declined for them to do anything as you would like to maintain your independence. Unfortunately, we have no control over the delays caused by roadworks. Our aim is to provide the best possible care to those we support and it is something we take very seriously. We can only apologise for your experience.