Thank you for taking the time to review, we welcome all feedback and always learn. The support we provided you has been within our partnership work with NHS North Neighbourhood Hub the visit times we were required to make were on mornings and tea times hence the 4.30 pm visits. This service has a different remit to our mainstream services as the visits are shorter and the number of visits per day varies for each patient, a bed visit was not assessed for your needs. The duration of the visits varied depending on your support needs we carried out tasks that were additional to the remit whilst ensuring you gained your independence which was achieved over a period of three months. I ensured regular contact by carrying out some visits myself and remained accessible at all times which was an additional element to our remit. We are happy to see you are progressing and wish you good health for the future.