Dear Sally, thank you so much for taking the time and trouble to give such extensive feedback. Many of us are sons and daughters of our older parents, often with busy lives ourselves. We do try very hard to be extremely responsive and to start care as soon as needed, sometimes at very short notice. Keeping people, in this case together, at home, safe, well, and as happy as they can be together, is our top, top priority and we are at their service, all the time, in whatever way they wish, coupled with providing assurance to you that they well, with updates after every visit.