Dear Jeff<br>I appreciate you taking the time to share your thoughts about our homecare services, although I must respectfully disagree with some of the points you raised. I understand that you were dissatisfied with certain aspects of our care. I would like to provide some clarification regarding your concerns.<br>First and foremost, we prioritise open and transparent communication with our customers and their families. It is possible that there may have been a misunderstanding or miscommunication as many of the visits were cancelled by you. We deeply regret if you felt unsupported or that our visits were too brief. Our aim is to provide comprehensive care that encompasses both physical and emotional well-being. We allocate the necessary time for each customer based on their individual needs, and we strive to enhance our scheduling processes to ensure adequate attention is given.<br>Our senior management team would be more than happy to meet with you to discuss our internal investigation.