When staff attended to P.A.'s father at 10:08, they completed all care tasks and during that visit, he asked them to contact his daughters as he was feeling unwell. The carers called the office at 10:33 am to advise that he was feeling unwell and that he was requesting his daughters to be contacted. His condition may have quickly deteriorated after the carers left at 10:48 am. The office staff called his first emergency contact who did not pick up, and they went on to immediately call the second emergency contact who picked up and advised that they were getting hold of the first emergency contact who lives very close by to go and check up on him immediately. We wish him a speedy recovery and are glad to know that he is stable in hospital.