Dear Andy, I am deeply sorry you feel this way and that you have had a negative experience with Trust Homecare Burton.<br><br>As discussed with you, the care team is only able to provide care where your father consents, as he has full mental capacity. We understand that your father was reluctant to care, which made the situation a little more difficult, thus sending carers away. We apologise if you and your family felt let down by the team, despite all efforts by the care team in the three days we were with you. We don’t have a record of any formal complaints made by yourself; would you be available for a call to discuss this in more detail, so we can better understand your experience?<br><br>We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Thank you for taking the time to leave a review.<br><br>Yours sincerely, Ryan.