We are sorry to read your disappointment with the services you received. We do hope that our service users make the most of the reviews, surveys, one-to-ones and other opportunities provided to raise concerns with us. When this happens our team quickly responds to address concerns and we do our utmost to ensure your satisfaction with the service. According to our records, there have been no complaints raised. <br>We subscribe to homecare.co.uk as we genuinely appreciate feedback, good and bad, and we will learn from this experience. <br>We appreciate that the cost of care can be a burden and are mindful of this whenever rates are reviewed. We work with the rates that are agreed with your local authority, and would encourage our service users to make their opinions heard with their council representatives.