Thank you for taking the time to complete a review; we appreciate all feedback received (both positive and negative) to assist us in improving our services further in the future. We are so sorry to hear you felt distressed and unhappy with our 'admin' teams but please rest assured we would have been more than happy to discuss with you and support to help resolve any issues you may have had. Please also be assured that our office teams do everything they can to try and support with changing care visit times if this is requested but that this can be difficult to do at very short notice. We always encourage service users to let us know as soon as possible if they feel they have any issues with the service we provide in order to support us in resolving these promptly. Please do get in touch with our office (on the usual local number) should you wish to discuss your comments further as your feedback is important to us, thank you. Thanks again for taking the time to give us your feedback.