We take all complaints seriously, so have investigated the basis for your review.<br>The CareGiver followed standard fall procedures - calling emergency services and making your father as comfortable as possible without moving him, to avoid further injury.<br>Your mother – the primary family carer – was asked whether she needed any further support from Right at Home, as the CareGiver had other Clients waiting and we always look to avoid or minimise delays to arrival times.<br>Your mother told us she was happy to wait for the emergency services. We understand another family member also arrived shortly after our CareGiver left. Our office team also rang the home to offer further support and were told this was not required.<br>We apologise for the fact that you did not receive a call on the Monday as arranged, however, the Manager later rang to apologise for this. The team are disappointed to read your review as they always strive to give our Clients and their families the best possible care.