Thank you so much for taking the time to publish this lovely review, particularly as, as you say, you don't normally write reviews, so this is extra special and highly valued! It is always a delight to support the existing family close by without interfering or taking away any independence of the older person (your grandmother) but supplementing previous support, where needed, in a highly-personalised way. Most of all, through a small team of care staff, we try hard to be another trusted person allowed into the life of your loved one. Thank you again!