We are deeply saddened that you express you didn’t have a positive experience with our service. We set high standards for our service and we’re sorry that you feel this was not met in your interaction with us. Community care teams are made up of both male and female carers who are all fully vetted and trained in ensuring dignity and respect are always upheld. If the client's preference is female carers only, as was in your friend’s case through dialogue with all parties, we implement this asap informing of our availability to do so, to allow both clients and their families/friends to make informed choices. We do also discuss with clients and fellow health professionals possible risks which may need to be further considered or explored outside of the commissioned package. I would like to further stress that the package of care your friend received by us was three one hour calls over the course of a day and that at no point was your friend left for 16 hours without care by our service. We value your feedback.