Our records, if carers encouraged the service user the son would call up and complain that his father was being forced to have a wash but at other times, the son used to complain that his father was not being encouraged enough. At one time, the son falsely accused the carers of mistreating the service user and when we requested for video footage, it was visible that there was no mistreatment by the carer.  Another incident happened when the son was physically violent towards a carer. The son kicked the car twice and punched the bonnet and walked off. This resulted in us having to lodge a police complaint, make a safeguarding referral and a CQC notification. Carers did not administer medication because a family member had placed the medication in a pot or a dossett box which our carers could not dispense. Managers communicated constantly with the service user, the family and social worker through phone calls, emails and physical face-to-face meetings over the period where we provided care.