We are surprised that you felt it necessary to use this platform to raise these issues rather than with us directly. However we dispute what you have raised. We have recently had to raise a safeguarding, which involves you, therefore client confidentiality prevents us from making any further comments. <br>As an outstanding home care provider for the past 7 years, we continually strive to ensure the high standards we set are maintained at all times and this is evidenced by the dozens of other independent positive reviews we have received so far. Thank you.