I am sorry to hear about your comments about feeling that nobody has responded to your communication about the letter. I am the owner of the company and I have checked all emails or any communication at all and nothing was sent to us at all. Regarding the app, we find it important that carers are punctual and truthful with regard to the amount of time they are staying. People who pay for their private care want this reassurance and this system is giving people the opportunity to sign the carers off. We then monitor people's behaviour with regards to their timeliness. As this is what we stand for. I will get the team to talk to you about the communication system as the development has progressed on the system and you can communicate now via the medium.