Thank you for sharing your experience with us. We set a high standard for ourselves and although we're so sorry to hear that your interaction with our carers was not met, we always aim to deliver a transparent service with access to carer notes, and meetings which we held regularly with you in the very short time we were able to take care of your dad.  The team, as a whole, will be happy to know that you felt we always had your dad's best interests and support that was needed whilst in our care.