Eternal Care has effective electronic monitoring systems where carers log in and out of service users' house.  We only charge service users according to carers loggings.  We empower our service users to authorise carers to leave upon satisfactory of work done. Prior to this review, a representative from Eternal Care has visited service user to discuss concerns raised as we value the views/opinions and satisfactory of our service users.  We are currently working together with service user to ensure that his needs and care outcomes are met.