Thank you very much for sharing your experience of our service; it is our pleasure to support you to stay safe and happy at home. Our Bluebirds are hired for their innate values - kindness, empathy, compassion - and trained to provide Excellence in Care. We believe timekeeping and communication are of the utmost importance, so our customers are always kept up to date should a carer be running even slightly later than the planned schedule... but I am delighted to read that our team are 'always in good time' for your visits. On behalf of your Customer Care Manager and your Care Assistants, thank you once more for taking the time to write in and share your kind words.