I want to begin by expressing my sincere apologies for the frustrations and inconveniences you and your wife have experienced regarding the timing and personnel changes in the care provided by SCA Care. We understand the importance of consistency and effective communication in delivering high-quality care, especially considering your wife's anxiety and depression.<br>At SCA Care, we strive to provide exceptional care services, and it is disheartening to hear that we have fallen short in meeting your expectations.<br>I apologize for any stress this situation has caused you and your wife. We are fully committed to resolving these issues and providing the reliable and consistent care that you both deserve.<br>Please do not hesitate to reach out to your care coordinator or myself if you have any further concerns.<br>Thank you for choosing SCA Care. We appreciate your trust in us and remain dedicated to supporting your wife's well-being as we have for over a year now.