Thank you for taking the time to share your feedback regarding the support provided to your sister. <br>We appreciate your kind words about the excellent and caring support provided by the carers. We understand the importance of consistent and reliable care, and we apologise for any inconvenience caused by previous issues with agency staff, rest assured that we have taken steps to address and rectify those problems to ensure a high standard of service.<br>We recognise the impact rota changes have on support for your sister and understand that sudden changes can be frustrating, particularly for individuals who find it challenging to adapt to new situations. We acknowledge the additional stress caused by the reliance on public transport and the need for careful planning to ensure timely returns home.<br>We value your sister's well-being and are committed to providing reliable support that enhances her quality of life.<br>Thank you for choosing SCA Care.