We appreciate your feedback and are delighted to hear that you are very happy with your regular carers. Your comfort and preferences are very important to us. Whilst it is in the overall interest of our services to ensure we employ a diverse workforce, we do not wish any of our service users to ever feel uncomfortable when receiving care. We will certainly take this into consideration when arranging care for you and have updated our records accordingly. Your feedback will help us enhance our services, as we work on improving our communication channels and ensuring that on the rare occasions that our carers are held up in an earlier call, we ensure all subsequent service users are kept up to date.  Please don't hesitate to reach out to us at quality@halesgroup.co.uk if you have any further concerns.