Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us in making future improvements. We are pleased you like to see your regular carers and that, overall, you're satisfied with the service we provide. We're sorry to hear that you find care visits aren't always kept to the arranged time. Please be aware that this can sometimes happen, due to short notice sickness or other events beyond our control, please rest assured that we have been liaising with our office team to ensure this issue is reviewed and call times are consistent moving forwards; our service manager has also been in touch to discuss but please don't hesitate to contact us if ever there's anything else you feel you would like to raise.  Thanks again for completing your review.