We are very sorry to hear that you are unhappy with our service on this occasion.<br>Your mother has been with us for several years with no issue, and as you know we usually only do the Twilight visits so we will need to fully investigate what has gone wrong this morning, and a manager will be in contact with you today.<br>At Horizon Homecare we are very proud of the care we provide to our clients and we work to an extremely high standard so we are very disappointed that your mother has had such an unhappy experience.<br>Once we have conducted our investigation we will contact you with the outcome.<br>In the meantime please accept our sincere apologies and a manager will contact you for more information shortly.<br>Very best wishes to you and your mother.<br>Kind Regards<br>Horizon Homecare Team