We apologise deeply for the distress caused by the termination of Multi-Care North Hertfordshire services, which has understandably left you dissatisfied. The decision to cease services in your area was made with careful consideration.<br>Please be assured that the decision to cease services in your area was not taken lightly. According to the terms outlined in the contract signed by all our service users, we provide notice in situations where unforeseen challenges.<br>We appreciate your positive feedback about our carers. While we understand your concerns about our MD and manager's approach, and the perception of overlooked complaints, rest assured, we take all complaints seriously and are committed to improving services.<br>We deeply regret that your experience has been challenging, and I sincerely hope that this letter provides clarity on our perspective while effectively addressing your concerns. Thank you for taking the time to express your concerns. Your input is invaluable to us.