Thank you so much for taking the time and trouble, after a very difficult period, to write this - this is the ultimate reward for our care staff, who we try to pick very carefully to deliver this outstanding care, knowing that they have made a huge difference to the care and compassion of your mother in her time with us, and giving you full assurance that your mum was in these professional hands. Thanks for mentioning the app, yes, we try to be utterly transparent and it's great being able to give you near-real-time updates on each visit. Thank you again - we really do appreciate this!