It is with great pleasure that we were able to meet with you yourself, although in difficult circumstances, to discuss all your care and support needs and also giving the reassurance needed following this to ensure you received an alternative experience. Thank you so much for your kind words of appreciation and admiration for our fully integrated and experienced care and administration teams. We will always ensure your person-centred care plan is up to date and that all care and support needs are met and look forward to working with you for many more years to come, especially with the rapport you have already built with the team.