I apologise if you feel these terms and conditions are unfair and not as expected, but the terms and conditions were outlined to you and accepted by you and confirmed by a signed contract. <br><br>During our phone conversation on 22nd August 2023, you highlighted again Serve Homecare did not have the capacity to support with two visits a week, to which I informed you if you had flexibility for a later time, then this is something we could review once she returned from hospital, to which you agreed and stated you would keep us informed on discharge should your mother return home.<br><br>As a gesture of goodwill, not only did Serve Homecare reduce your notice period from 28 day’s to 14, given the circumstances, but I personally further reduced your final bill by a further 50%. Reducing your total bill to 25% to support further.<br><br>Our terms are in place to ensure sustainability, if you do feel you would like to discuss them further, please contact us on 01438 576789 or via email.