We have supported and continue to support many families who recommend and value the care and support we provide as a company.  We thrive on our reputation of providing excellent care and support and will always continue to follow our ethos of "looking after our service users as if they were our own family".  From time to time we are faced with a situation where we are unable to meet what we feel, are unrealistic expectations, therefore the best option for everyone is to reluctantly terminate our care.  Unfortunately, this was one of those situations that we felt were never going to be able to resolve despite our efforts.  We will never terminate anyone's care without first attempting to resolve the situation and further speaking with social services about those expectations, if we feel a situation cannot be resolved after this, we will agree with social services to source alternative care.