We were commissioned to visit 3 times daily (1hr AM, 30min NOON, 30min PM) on 31st August 2023, on the same day, we contacted your sister who confirmed that she would be able to show our staff around and explained the detail of tasks required prior to the assessment being carried out. Our care staff attended as required and the task was carried out with the support of your sister. The care log explained the details of what was done and the care staff left with an understanding that everyone was happy at the end of the visit. Our care staff is very capable of providing basic care and tasks required (meal and medication) within the stipulated time of 30 minutes when she was with your mother. These tasks were carried out with the support of your sister showing care staff around as this was our first visit to your mum. We are very sorry that you feel she is inadequate for the task she was sent to do but we are not aware of any other tasks beyond these basic tasks which your sister showed our carer.