Thank you for taking the time to complete a review for us, we are so pleased to see you feel the care is superb and has put your minds at rest. With regards to hospital appointments, as a family, you have been managing these but if there is anything that we can do to assist please do contact our Operations Manager and she will happily add this to the care plan. If there are any concerns with the care plan in situ for your parents, please always contact our Operations Manager immediately and she will action the relevant updates and changes for you all.