Thank you for completing a review. We take feedback seriously and use it to improve the quality of care that we deliver.<br>You were kind enough to provide a glowing compliment about our service previously which reflected your positive experience. We are sorry that we were not able to maintain this.<br>We have reviewed the service we provided to you; 194 visits, of which 169 (87%) by 4 key care staff. The remaining 25 were delivered by 8 others. This number is higher than we would like and reflects the challenges we had in the spring and early summer. Whilst we feel that this is still a good service, it falls short of the outstanding target we aim for.<br>The non-driver was part of the core team. On the day you refer to, we were unaware that a driver was required. We apologise for this error but we are happy we were able to send another key Care Assistant and arrived at the day centre on time.<br>We hope your planned move away from the area goes well and you find care that suits your needs.