Thank you for your feedback. We are glad to hear that your overall experience has been satisfactory. We appreciate your positive comments about most of our carers, who come in with a smile, are chatty, and offer assistance such as making a cup of tea. However, we apologize if there have been one or two carers who you feel may not be as capable as others. We take your concerns seriously and will address this issue to ensure that all our carers meet the highest standards of capability and professionalism. Your satisfaction is important to us, and we appreciate your understanding and support. If there is anything else we can do to further enhance your experience, please don't hesitate to let us know.