Thank you for taking the time to share your feedback. We are glad to hear that your parents are happy with the care provided. We apologize for any initial teething problems in getting the times and carers in place, but we are pleased to know that everything has been smoothed out since then. It's great to hear that you now have a consistent carer and the times that suit your parents' needs. We strive to improve our communication and ensure that you are informed in advance about the carers who will be visiting. Your satisfaction is important to us, and we appreciate your understanding and support. If there is anything else we can do to further enhance your experience, please don't hesitate to let us know.