After reading your review we can only apologise that you feel this way as obviously this is not the experience we wish our Service Users to receive.  Following the issues that you have stated we have implemented procedures in all new-staff training.<br>We have also rolled in new policies to ensure that discussions for care cancellations are more widely made during new Service User initial assessments.  Whilst we appreciate all feedback received, we are sorry that you had this incident and have added in new procedures to ensure that this does not happen again, and all aspects of communication are better held.