Thank you Mary for your fantastic feedback on the service, I am delighted to read that your experience with Falcon-Care was so positive for both you & your mum and I will be sure to share this with staff also. We pride ourselves on continuity & endeavour to meet the needs as far as possible of all our clients & their families by undertaking a comprehensive assessment at the start of service which aims to ensure person-centred care for each individual client & their family as well as inform of what you in return can expect from us as an agency.