Thank you for your kind and constructive feedback. We are really pleased that you are happy with your routines and Care team, and that you have found our Office Team helpful. As you mention, we provide a digital care system, which clients and/or their authorised family members can log onto, to view upcoming visits and past visit notes. We are sorry that you are having difficulty accessing this system and will continue to work with you to ensure you and your designated representatives to access it effectively. Very best wishes, and thank you again.