Thank you for the beautiful feedback on our support of your mother in her Lawrence Hill home. It has been our pleasure to assist her with her care package. Our tiered layers of support include a dedicated team of care managers that oversee each care plan to ensure they are outcome-focused, safe, and promote dignity and independence. The team work tirelessly to ensure each care plan is delivered with the customer's requirements in mind; I am delighted to read that your mum has experienced our signature gold standard of care. As a CQC Outstanding company, we work with our customers, their families, and other healthcare professionals to change lives. Transformative care is the aim, so achieving this goal for your mother and your family is simply wonderful. Thank you again for sharing your experience - I will pass your words on to our team and certainly to your mum's Care Assistants.