Thank you for your kind review of our service. It has been a true pleasure to support your aunt in her Twickenham home; her carers enjoy helping her around her home and supporting her to access the community. She brings great happiness to our team - from her Care Assistants to our Supervisors to her Customer Care Manager! Dementia care is a particular strength of our Richmond & Twickenham Bluebirds; we have specialist, immersive training in place so our carers can experience the challenges presented by dementia first-hand. We employ a wide variety of techniques to enable comfortable, confident communication and support, acknowledging that every visit is different. As you note, our carers are trained as 'super safeguarders', reporting in great detail any perceived changes to their customer's health and wellbeing. This ingrained diligence results in potential concerns being escalated and your aunt's wellness safeguarded at the highest level. Thank you again for sharing your experience!