Thank you for taking the time to bring your experience to our attention.<br>We take all feedback very seriously.<br>I am deeply sorry you feel this way and that you have had a negative experience.<br>Our aim is to always provide a professional and compassionate approach to all our service users. <br>As an agency, we discussed the concerns with the local authorities and no further action/input was requested. <br>I was advised by the local authorities that there was footage of the incident regarding private paperwork. <br>We would very much appreciate it if this could be provided, this will enable us to take the correct steps and investigate further which are important measures for agencies to take to avoid any possible further recurrences.