Thank you so much for your kind words and it is lovely to hear that you are safe and happy where you live. In the scheme of which you live our carers only work until 10 pm and will have a number of service users to support to bed. The night provision is that of a sleepover over which means that they will respond to emergencies only from 10 pm and will not deliver assessed care after 10 pm.
I will ask the scheme if it is possible for you to have your call as late as possible.