It is wonderful to hear that our team at Chiltern Healthcare, including the team leader, have made a positive impact on your family's experience.<br>Our team are dedicated to providing excellent care and support. It is good to hear that they are always polite, happy to help and genuinely care for your grandad. Going the extra mile is a core value for us and we're delighted that our team leader's commitment to your grandad's well-being has made you feel more reassured about his situation. <br>Your mention of your nan's care is also noted and rest assured that Chiltern Healthcare are equally committed to providing the same high level of care should she require it in the future. We are here to support your family every step of the way.<br>Thank you for your kind words.