Thank you so much for your kind words; it is a joy to support your mother to remain safe, happy, and independent in her home. Our service puts a sharp focus on retaining independence and dignity. With tiered support ranging from her care assistants to our supervisors and senior carers to her dedicated customer care manager, your mum and your family should receive a robust, safe, professional service throughout your care journey. It sounds like our customer/carer matching process has been a smash hit as your mum's feedback and our carer's feedback have been sparkling! Our Richmond & Twickenham Bluebirds care for several customers in their late 90's... the goal is invariably to support them to their 100th birthday and beyond! On behalf of your mum's team, it is our honour to support her.