We appreciate you taking the time to share your own personal experience with Altogether Care. Your feedback is invaluable in our ongoing efforts to improve our services. Our aim is to maintain a close working relationship with all our clients and their families to ensure that we meet their individual needs. However, it is regrettable that on this occasion, the specific issues at hand were not brought to our attention. As a result, we were unable to address and resolve the concerns raised in your review in a timely manner. At Altogether Care, we are continuously working to enhance our services and all feedback is acted on. We encourage all our customers to communicate with us and if necessary, utilise our complaints process to ensure that any concerns are addressed and resolved. Your input firstly to our office is essential in helping us provide the best possible care. Thank you for bringing this to our attention, we will continue to try and contact you to gather further information.