Whilst I am sad to read this review, I do feel we need to put this in perspective. Over the 18 month period, you had exactly 13 care assistants of which one was the main one from almost the beginning onwards. As this lady is a more mature care assistant, she struggled doing the 3 weeks on and one week off schedule due to her physical condition. All our care professionals want to work long stints. However, you insisted to have her as the sole carer with break carers in between. Unfortunately, we do not have people waiting on the side who want to work only one week a month. We tried to introduce other carers who could have done 3 months at the time but you insisted on this lady. We always try to comply with the wishes of our families, so the break carers were people who had extra capacity at that time. Regarding the rules and regulations of CQC, indeed giving safe care, we cannot just adhere to any homoeopathic remedies if not prescribed. Your aunt was priority and we did our best.