These comments are a highly personal opinion based on unknown facts with slanderous comments, the client has not yet paid for any care and expects more care for free.<br>Details of the hours of care provided were offered to the client but they refused them, unwilling to acknowledge that more care had been provided and continued to demand more care be given, although the agreed term had been completed. Their behaviour and language were unacceptable and the telephone conversation had to end. <br>Rotas are sent to advise who will be attending this short-term care of 8 calls, the client did not allow the carer in for one call, which they were subsequently credited, in good faith. The carer was still paid for the call, due to the client not allowing the call they should have been charged for.<br>Additional calls were organised to replace that call.