Thank you for taking the time to share your feedback with us. We appreciate your kind words about your permanent carer and are glad to hear that you feel safe and well-cared for when they are with you. We acknowledge your concerns about substitute carers not meeting disability needs and are actively working to improve caregiver matching and training to ensure consistent high-quality care. We value your input and will continue to strive for excellence in the care we provide. Thank you for entrusting us with your care, and we look forward to better serving you in the future.