Firstly, we thank you for bringing this matter to our attention. The support your mother received was via the NHS funded service operated by Cambridge Home Care, a separate division to Eaton Homecare, however Eaton care workers will assist to cover staff absences. <br><br>During the period of your mother’s support there was an increased level of staff sickness, and we apologise that this impacted on the support and service being provided.<br><br>Cambridge Homecare, which is the NHS funded division regularly receives very positive feedback about the standard of care delivery and we sincerely apologise that on this occasion it fell short. Thank you for taking the time to talk to us regarding this matter.