I appreciate your positive feedback regarding our carers; it's wonderful to hear that you're satisfied with their service. I also want to address your concern about the changing schedule and the use of walkers during winter.<br>Firstly, I'm glad to inform you that the walkers choose their shifts based on their preferences and we respect their decisions. However, if this poses an issue for you, we are open to discussing potential amendments. We understand the importance of consistency for our clients.<br>Regarding the schedule changes, I want to assure you that we are actively working to ensure stability in our staffing. Your suggestion about having a backup plan is duly noted and we will explore ways to implement such measures to avoid disruptions in the future.<br>We appreciate your understanding and value your input in helping us enhance our services. If there's anything more you'd like to discuss or suggest, feel free to reach out. Your satisfaction is our priority.