Dear JH,<br>Thank you for taking the time to share your feedback. We sincerely apologise for the negative experience you and your family had with our services. Providing quality care and support is our top priority, and we deeply regret that we fell short of your expectations.<br>We take your concerns seriously. Your specific comments regarding punctuality, documentation accuracy, and skill set are alarming, and we will be conducting a thorough internal review to identify areas for improvement. Rest assured, we are committed to making the necessary changes to enhance our service quality.<br>Once again, we appreciate your feedback.<br>Warm regards,<br>Health Homecare Services Ltd