For an individual who is receiving palliative care a minimum package of care that would be supplied by any agency is 4 calls a day, for 30 minutes. You requested that we supplied 10/15-minute calls, this is not good practice. This is not enough time to complete any tasks, let alone complete personal care and feed someone who has issues with their swallowing. We put in hours of unpaid input with shopping due to lack of food in the property. Referrals to GP, SALT, DN, Podiatrists, NRS, ordering all meds and collecting, Specialist Dietitian, Opticians visit. We cared for your mum for 18 months and although we served notice due to your attitude, you requested we continued as we did for over a year. If you were unhappy, why did you not move your mother to another service? I am more than happy with the support we provided to your mother; I am unsure you would be able to say the same?